Shipping / Couriers

Executool uses Fastway Couriers to ship all parcels.

• Courier Services - we will quote on shipping costs. Prices depend on dimensions, weight and whether you stay in the main centre or in a rural area of South Africa.
• Fastway Couriers - Fastway Couriers offer online parcel track and trace facilities for our customers, so it's easy to keep track of your order with their online parcel tracking system.
• Label number - As soon as your parcel has been picked up by Fastway Couriers, you will receive a Label number from Executool to track and trace your package.
• To track your delivery - Visit www.fastway.co.za and enter your Parcel "Label number", Click on Track and see exactly where it is.
• Fasway Liability cover - Fasway Couriers within South Africa provide automatic limited liability cover up to the value of R 1000.00 per parcel.
• Coverage - South Africa only.

All of our parcels are collected by Fastway Couriers and delivered according to their schedule.

Local & National Delivery

• Local
  Pretoria
  Johannesburg
  Ga-Rankuwa
  
• National
  Rustenburg
  Witbank
  Nelspruit
  Polokwane
  Westonaria
  Vaal
  Klerksdorp
  Witbank
  Randfontein
  Harrismith
  Bloemfontein
  Pietermaritzburg
  Richards Bay
  Durban
  Port Shepstone
  East London
  Port Elizabeth
  Plettenberg Bay
  Knysna
  George
  Mossel Bay
  Stellenbosch
  Cape Town
  Paarl
  

Returns

Our focus is on assisting customers in every way possible. We select only top branded products which are constantly re-evaluated. We work closely with suppliers to ensure that all products are quality tested before shipment. We view all sales transactions to be final and will therefore not reverse completed transactions.

Warranties

All products carries manufacturer warranties/guarantees all of which are honoured by Executool according to the supplier's specific terms and conditions. Should any item fail, all you have to do is to contact us and return the product to us and we will arrange/facilitate appropriate repair actions.

Payment by Bank Transfers

Payments should be done by Electronic Funds Transfer (Internet Banking). We will soon incorporate credit card facilities after which you will be able to make purchases with approved Credit Cards (Master Card and Visa). We're also in the process of incorporating Snapscan to make it much easier for our customers.
PLEASE NOTE: Executool does not accept Cheque payments.

When will my parcel be shipped

We will only ship purchased products immediately after the funds are cleared in our bank. It normally takes a maximum of two (2) banking days for funds to be cleared unless your bank has a PIORITY transfer facility. In many instances transactions are cleared by the next day. We encourage this type of payment. We might call you to confirm the transaction for security purposes.

Disclaimer

Prices are subject to change without notice.

If you need more information, feel free to contact us by email or call us on 012 663 2827.